I would like to express my gratitude to the Salvation Army for their very generous help. Up until my locks were changed, I felt unsafe at night and when I was not at home I would worry that I would come home and find my house broken in to. Since the locks have been changed I have been able to sleep at night and feel much safer in my home with my 13 year old daughter. This is a fantastic service to the community and one that is very needed. Thankyou so much for providing these locks.

Warm Regards, JB

I just want to thank you for your prompt and professional assessment and the recommendations for security improvements which you conducted at my place of residence. The process was undertaken and completed so quickly and thoroughly and appears to have been so well-organised with the all the entities involved, including BDVS, Protective Group, Salvation Army and the extremely efficient locksmith who carried out the work.

This service is invaluable to members of the public who have suffered immeasurably, as it is likely to drastically reduce anxiety and stress in victims of domestic violence, while increasing their safety and security. I, for one, have not slept so well, nor felt so safe, in many years. My peace of mind has been restored.

Thank you.

Just a quick email to let you know the owners of the house have approved the safety upgrade to the property. Thank you so much for your time and help this morning it’s really going to help me feel a little safer again.

Kind regards, GC

Thanks so much for passing these details on. I very much appreciate your help today with checking over my house and also for this contact.

Kind Regards, JT

I’d like to thank you hugely for the peace of mind you and the Salvos have given me. I have my locks changed and today new sensor lights. Whilst on edge it is a small sense of relief. Also to know people care means an indescribable amount.

Thank you

We would like to thank you for all your work with ES. We really appreciate your prompt attention, hard work and effort.

Kind Regards, Laura Allan (worker, Family and Child Connect)

Hi, I apologise for being such a nuisance!
I have appreciated everything that has been done for me, I can’t keep expressing such gratitude. It has meant so much to me. I haven’t at all taken this lightly. You and all the rest of the people that I have had contact with in allowing me to live safe in my home. I will always feel such GRATITUDE. I CAN’T THANK YOU ALL ENOUGH.

Yours Sincerely, T.

The service that Salvation Army and Protective Group provides to these victims is incredible. We at the Gold Coast Domestic & Family Violence Taskforce appreciate your support.


E appeared content with all of these changes however anxiety set in and she moved to regional NSW. She has contacted me since stating that she was so thankful for our help under the “Safer in the Home” project and would like us to assist down the track when the programme is rolled out into NSW.


I wanted to thank you very much for arranging the locks to be changed. Really appreciate this that has been done.

Regards SC

Thank YOU… It was good to see what you do & to meet you! It turned out well with E didn’t it?!

Donna Neale-Arnold (worker)

Thank you- wonderful work. We are very appreciative of all that is being done to help these women feel more secure in their home.

Regards, Tina Hudson (worker)

I have spoken with all clients that I have referred through to the Safer in the Home program for security upgrade and they all are so appreciative of the service, the workmanship and the time frame the upgrades have been completed. On Monday when I am back at work I will provide more specific feedback on the program to support the continued funding of this valuable program.

Kind regards, Glenda (worker)

Thank you for taking the time to assess L’s property, she had conveyed that the property is very run down, in fact she has family coming from the mainland this weekend to do so (sic) work on it. L is currently engaging with a psychologist. Again thank you for your care and attention

Regards, Belinda Farley-Wills (Worker)

I would just like to say thank you for accepting my referral and for your support for C in the Safer in the Home program. C just came to me and thanked me for referring her and informed me of all the assistance and support that she has been
given. C is one very appreciative and happy person for what your team have provided for her so that she, as well as her children, can feel safer in their home. Having a program such as Safer in the Home to be able to refer persons to supports the role that I do as a chaplain.

In grateful appreciation, Joyleen (Court Chaplain, VIC)

Hey there All, G’day from a perfect Queensland Day!….what you are doing is incredible – thank you for the amazing difference you are making to the lives of so many people.

Blessings, Chris-Major (Southport Court Chaplain, QLD)

This is Stephen Miller from the Salvos down in Tasmania, hope you remember me. I wanted to give you some more feedback from RT. She is doing remarkably well, I mean remarkably well. I managed to catch up with her during her lunch break last Tuesday. It was the best I’ve ever seen her. We were sharing some laughter and joy together, which we have got close to, but not like we did on Tuesday. She is in a really good space, and place. This has really changed her family’s life…
She is really grateful for the gate and front door. You have really changed her perspective on life and helped her on her journey.She is really grateful for the help.

Thanks for all your help. (Chaplain, TAS)

Hi, we have had some great feedback (about Safer in the Home) which is good. I sent through a report to one of the organisations for approval and they fed back that the assessments were very thorough. We are getting heaps of interest for this program here in Darwin which is great news.

Cheers, Jenny Gabel (Manager Catherine Booth House Darwin)

I have contacted the each referred person after the assessment has taken place and they have all been extremely happy with the service that the Salvation Army is providing in conjunction with the Protective Group. I hope the funding for this service continues into the future.

(Worker, Qld)

Thank you… this means so much, you and your team have been and continue to be such a strong support for me and my little ones, i just can’t thank you enough,

Thanks J.

Hi….It was lovely speaking with you today. Thank you so very, very much for you help and assistance through our times of duress. Protective Group did a fantastic, thorough and professional job of ensuring we have a much safer residence for my family and myself. Again, many thanks for your help and support during our difficult times as the safety of my family is paramount but financially it wouldn’t have been possible without your generosity.

Kindest regards, KT

To whom this may concern. My name is TS. I have been in an ‘on again, off again’ relationship for approx. – 6 years. In the last 3 months my life has unfortunately spiralled out of control am 53 years old and can’t be more ashamed and embarrassed for allowing myself to get to this point in my life. But in saying this, I have learnt quite a bit knowing that there was incredible help from strangers and the kindness that has been shown to myself.

I would like to bring a particular person by the name of ‘Steven Wilson’ to your services’ attention. This man has allowed me to return to my own home. In meeting Steven he showed his utmost professionalism and also his kindness. I had to make a number of phone calls to Steven and at all times nothing was a bother.

As I explained to Steven, I haven’t taken what has been done for me lightly. I have never had to have charity before in my life. I always thought of myself as a hard working single mother. But I just wanted to thank Crossroads Salvation Army from the bottom of my heart. I believe this journey has just begun for me, words are not enough, but that is all I am able to give at this moment.

Yours sincerely, TS

Thank you. Just that face to face will go a long way towards her wellbeing and validation of her reality. Please pass on my thanks to Steve for following up so quickly and for agreeing to return on his next visit.

Regards, Jeanine (worker)

Just wanted to pass on T’s (the client) thanks for finally having the papers served. She wonders what you did and is so grateful. The judge wouldn’t take any nonsense and granted 5 years on the IO. Which has thrilled T, but not the recipient. He wanted to speak to her after court, with police explaining and escorting him out. So thanks for all you did, she knows it’s not going to fix things but it should bring the police when she calls.

Cheers Fiona (TSA worker, QLD)

I just wanted to drop you a line and give you and the Salvation Army a very big THANK YOU.
Through the Brisbane Domestic Violence Service, over the past few months, Grant has undertaken an assessment of the security risk at my home and as a result, the locks have been changes and the home recently cleared of bugging devices. This work would not have been affordable for me as I am unemployed due to disabilities and struggling financially. Until the Brisbane Domestic Violence Service had contacted me (following a Protection Order issued), I was completely unaware that such a wonderful service existed for victims like me. I dread to think what I would have done or how I would have coped in those early days without these services.

Until Grant had arranged for a review of my security, I was extremely stressed, not sleeping well and continually worried for my safety. However, I am now feeling a little better but still have a long way to go.

I expressed to Grant my gratitude on Sunday when he did the bugging device assessment and I wanted to express this to you also. I am so impressed with the service provided by the Salvation Army to the public and intend to donate again once my financial situation improves. On a personal note, Grant has conducted himself so very professionally, listen to me and provided a sympathetic ear and deserves this recognition.

Again, thank you for being there for me. All the best. SC (QLD)

I would like this opportunity to thank you for bringing Grant from Protective Group into mine and my daughter’s lives and for making our home a safer place to be. Grant has been outstanding and so respectful and understanding in regards to our circumstances. He’s made such a difference in our lives and we really appreciate him. I would highly recommend Grant for any other family who is also going through their own traumatic circumstances. Thank you so much for helping us.

Kind Regards, DC (QLD)

Thank you for the wonderful work you are both doing with our clients. Hopefully next time we can find a time to meet.

Cheers, Jade (Support worker, QLD)

To whom it may concern,

Despite efforts to reduce domestic and family violence in Australia there is still, one woman dying each week at the hands of a violent partner, husband or father. In Queensland alone there have been 18 deaths throughout 2016.

There are pending changes to legislation around Domestic Violence and whilst with Federal Government have made a priority of addressing the issues surrounding domestic violence, we are still seeing gaps that have led to the deaths of innocent people in our community.

Protectic Group and Optic Group have proposed a turnkey solution based on occupation expereience that can be activated within 24hrs of receiving a referral from Police, referral agencies or through a direct contact.

As a husband and a father of two young girls, I strongly support this important initiative and encourage the government, business and industry to support this progam which has already assisted over 700 women and children to remain safe and free from the terror of domestic violence.

I have reffered this program, and the work currently being undertaken by Protective Group and Optic Group to anti-domestic violence advocates in order to raise the awareness on this unique and effective initiative with the aim of enabling a pathway for partnership amongst Government, Police, support groups and the community.

I whole heartedly endorse this program and look forward to your support in helping those members of our community affected by domestic violence.

Ben Roberts-Smith VC, MG General Manager Seven Brisbane/Regional Queensland