Help Centre
Help Section
Section Title
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Does Protective Group track my location at all times?No, Protective Group streams your location only once an emergency has been declared. While an emergency is active, your location updates every 5 seconds. When you request assistance either via a Team Alert or Emergency, your device will ping your location to your nominated contacts
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I'm not sure how to use the watch.Reach out to us on 1300 743 000 or info@protectivegroup.com.au
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Can I order a charging lead?Yes, visit our Online Store where you can purchase accessories.
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Can I use the watch for non-police emergencies?Yes, depending on the situation that our monitoring hear and see, the relevant emergency services will be notified.
User Guide and Manuals
Feedback
At Protective Group, we’re committed to providing the best possible service and more importantly to keep you safe.
Your honest feedback—both good and bad—is incredibly important to us as we continuously strive to improve.
Whether you had a great experience or think there’s room for improvement, we want to hear from you!
Thank you for helping us improve!
Shipping Information
Dispatch
We aim to dispatch all orders within 1-2 business days, however, this may take longer during peak-trade periods.
As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.
Delivery Times
Once orders have been shipped, they are expected to be delivered in 2-5 business days within Metro areas. Delivery times to
Western Australia, regional and remote destinations may take up to 7 business day
Click & Collect
Our free service allows you to order online and pick up your purchase from our National Office in Docklands, Melbourne.
Delivery & Handling Fees
Free for orders over $100
$10 fee for orders under $100
Order not arrived?
Return Policy
90 Day Change of Mind Returns Policy
Protective Group gives you 90 days* to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
Protective Group will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:is still in its original and saleable condition and packaging, with all accessories includedhas not been worn or used and, if a perishable product, is not expiredis not a personalised item, digital download, pre-paid card, voucher or clearance item
Returns can be processed at any Protective Group office, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Protective Group are proud to have worked with
NSW Government are a client of Protective Group
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Benevolent Society are a client of Protective Group
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Victoria Police engages Protective Group The Orange Door
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