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Help Centre

Help Center

Protective Group Help Centre

Here, you can find answers to frequently asked questions, shipping information, and general details to assist you.

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If you need further assistance, feel free to reach out!

Help Section

FAQ

Have a question and not sure of the answer then visit our FAQ section to see the answer to your question.

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Shipping Information

Learn more about our shipping information. 

Need to know how long your order will take?

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User Guides

Have a Protective Group Safety Device?

Find your user guide and manual here.

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Feedback

Your honest feedback—both good and bad—is incredibly important to us as we continuously strive to improve.

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Section Title

  • Does Protective Group track my location at all times?
    No, Protective Group streams your location only once an emergency has been declared. While an emergency is active, your location updates every 5 seconds. When you request assistance either via a Team Alert or Emergency, your device will ping your location to your nominated contacts
  • I'm not sure how to use the watch.
    Reach out to us on 1300 743 000 or info@protectivegroup.com.au
  • Can I order a charging lead?
    Yes, visit our Online Store where you can purchase accessories.
  • Can I use the watch for non-police emergencies?
    Yes, depending on the situation that our monitoring hear and see, the relevant emergency services will be notified.

User Guide and Manuals

Protective Group
Safety Watch Quick User Guide

Protective Group Safety Watch

Protective Group
Safety Watch Training Video

Download

Feedback

At Protective Group, we’re committed to providing the best possible service and more importantly to keep you safe.

 

Your honest feedback—both good and bad—is incredibly important to us as we continuously strive to improve.

 

Whether you had a great experience or think there’s room for improvement, we want to hear from you!

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Thank you for helping us improve!

Give Us Your Feedback

We’d love to hear what you thought about us.

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Thanks for sharing your feedback with us!

Shipping Information

Dispatch

We aim to dispatch all orders within 1-2 business days, however, this may take longer during peak-trade periods.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.

Delivery Times

Once orders have been shipped, they are expected to be delivered in 2-5 business days within Metro areas. Delivery times to

Western Australia, regional and remote destinations may take up to 7 business day

Click & Collect

Our free service allows you to order online and pick up your purchase from our National Office in Docklands, Melbourne.

Delivery & Handling Fees

Free for orders over $100

 $10 fee for orders under $100

Order not arrived?

Support Services

We offer complementary training to our referral partners

Protective Group CEO Stephen Wilson holding GPS trackers and Hidden Cameras

In the Media

View our recent TV and print articles

Protective Group are proud to have worked with

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