Our Care and Welfare Service can be referred to as a guardianship (not a legal guardianship) and is for students under 18 years of age who are not being cared for while in Australia by a parent or a suitable nominated relative. International Student Care will act and represent the best interests of the student placed under our care in place of the parent/s. International Student Care for the past two decades has been at the forefront of care and welfare for students under the age of 18 – support and welfare that parents have entrusted us with.
It is an Australian Government requirement that all international students under the age of 18 have in place appropriate care and welfare arrangements for students while studying in Australia in the absence of family and/or relatives to nominate here. When reviewing your student visa application the Australian Government will require confirmation that you have this in place.
We understand the anxiety and stress that can come with making a life-changing decision of whom to entrust the care of your child within your absence and we also understand your child may have questions. This is why we are here for you now and into the future when your child arrives in our care.
Please contact us if you or your child have any questions.
The journey with International Student Care begins prior to your child even having their boarding pass printed. From the outset we bring the child and family on the journey of what to expect in Australia and the Australian way of life and culture, we introduce them to our support networks to bring comfort that we are always here to ensure your child or children always feels safe and have somebody to call or see if they need it. Be it during the night if they are struggling with the pressures of exam time or if they just need advice on which company to use if they are wanting to learn to drive.
We harness technology and methodology through other Protective Group of brands to bring safety and peace of mind.
Our Guardianship Care and Welfare packages include:
– Pre-departure induction program with interactive videos on the way of life in Australia, how the Guardianship will work (airport arrival process, how to download our exclusive International Student Care App)
– A thorough risk assessment at the homestay or relevant accommodation provider. Our assessment will include a report on the provider and relevant recommendations to ensure the safety of your child.
– COVID-19 precautions. Regular update to the student on the current status in Australia and the most updated guidelines.
– Transfer service from the airport to homestay
– Phone Sim Card
– Understanding of local area amenities where their homestay is located
– Our International Student Care App which is linked to a 24hour Monitoring centre with live GPS feeds from the Mobile App.
– 24-hour live chat portal. The student can access this portal at any time and is a private one-one experience.
– Translation service is available in over 20 languages*
We will be required to make further recommendations for the safety of the student if we deem the child high risk due to health or personal issues and we will request the supply of our International Student Care watch along with other recommendations. Our priority is the safety and health of your child.
With two decades of providing support and welfare for thousands of students, we bring experience and know-how in the way we operate. Across the Protective Group brands, we have been entrusted by local and state governments, NGO’s, Charities and individuals to provide safety and security for the vulnerable. We harness technology to bring safety and comfort to those who entrust us.
* Additional charge may apply.
Language translation service available
We have cared for thousands of Children
24/7 around the clock care
Two decades of experience
Keep your child safe the second they arrive into Australia
Australia wide service
We strongly support the Safer in the Home program and believe it is a valuable service which greatly contributes to the ongoing safety of individuals who have experienced domestic and family violence... The feedback received from individuals who have been referred to the program is overwhelmingly positive.
The Safer in the Home program has assisted seven of my clients and their families to feel safer in their homes so that they can move forward with their lives in a positive way... I fully endorse the program which provides a thorough safety assessment of the home environment conducted by qualified and skilled assessors before upgrades are carried out. The program model has proven to be a valued resource in minimising the impact of domestic and family violence for the clients I assist in our community.
Just wanted to say thank you for the help and support you and your company have done for me and my family, since you have been out to my place to help with advice on security and getting security cameras installed we are already feeling much safer, the cameras have helped with my anxiety knowing it's recording 24 hrs a day, I feel I can finally sleep at night and not look out the window constantly worried for our safety.
Having the security system has changed our lives dramatically, not only do we feel safe, we no longer have to peek out windows to see if we are being watched or stalked, and are able to record and playback any previous movement. The installation crew were exceptional, ensuring every angle of the property were covered that the system was easy to use and navigate, and that recorded info could be downloaded easily and efficiently if needed as proof. The install was very tidy and clean with no damage or mess to my property. THANK YOU SO MUCH!!!!!
Thank you so much for your contribution and support to our clients. Your service has been very professional and assistance has been excellent. We look forward to continuing to work with you and your team , and increasing access to safety for our women and children. Thank you specially to Safer in the Home for allowing us to utilise this valuable program, it really is making a difference in our community.
I cannot speak highly enough of the two representatives from the Safer in the Home program, very supportive, even after case was closed they still send me messages to check my safety.
I was blown away by the amazing support I received from the Safer in the Home program. I feel safe staying in my home with my children now that the locks have been changed and broken window has been replaced.